Refund Policy

Online Education Products

The ASRT does not accept returns or exchanges of online education products. Because the value of online educational products rests not only in the CE credits earned, but with the information contained within the product, continuing education products in any format cannot be refunded or exchanged once purchased. Samples are available for many of our online educational products to help you make an informed purchasing decision. If you do not see a sample available online, please call 800-444-2778 to request a sample before purchasing the product.

Hybrid Products

The ASRT accepts cancellations of memberships purchased alongside CE products. We will refund an amount equal to the difference between the cost of the membership and the nonmember price of items purchased at the same time as the membership. Refunds are applied within 30 days.

Physical Products

The ASRT accepts returns or exchanges of physical products within 60 days of purchase. Please call 800-444-2778 to initiate the refund or exchange process. We will replace or issue a full refund plus shipping costs for all items damaged during shipping that are returned with a shipping receipt within 60 days of purchase. For undamaged or unused items returned within 60 days, we will apply a restocking fee of $5 or 20 percent of the invoice total, whichever is greater. Shipping costs are not covered for return of undamaged items. Refunds are applied within four to six weeks based on your method of payment.

Only items that have been purchased directly from the ASRT Store are eligible to be returned. Opened software is not eligible to be returned. All products must be returned in reasonable condition without wear or damage. ASRT reserves the right to deny any return if it fails to meet the Return Policy conditions.

Directed Reading Flex Plan™ Members

 

Members can cancel their webcast registration at any time prior to the webcast. To cancel, visit your CE Library, sign into your account, find the webcast for which you are registered and click “Unenroll.” You also can call Member Services at 800-444-2778 and one of our representatives will cancel your registration.

If you are unable to attend the webcast, your CE Credit Bank will not be reduced as long as you do not complete the survey at the end of the webcast.

Please call Member Services at 800-444-2778 if you have any questions.

Members or Nonmembers Who Purchased Access to a Webcast

If you would like to cancel your registration or were unable to attend, please call our Member Services team at 800-444-2778.

Registration fees are not eligible for refund or exchange if you have received CE credit for the course.

If you have not received CE credit for the course, you may exchange registration for:

• An upcoming ASRT Live webcast.
• Access to the recorded webcast for self-learning.
• ASRT store credit toward another learning activity of equal CE credits.

In the rare event that a webcast is canceled or rescheduled due to unforeseen circumstances, registrants will be notified and given the opportunity to transfer their registration to another ASRT Live webcast, or to receive store credit.

Please allow up to 45 days to process a refund.

If you have any questions or concerns about your ASRT membership, please contact Member Services and we will be happy to help. If you are not satisfied with your membership, you may cancel it within 30 days after your payment has been processed. The cost of any CE Credits that have already been completed will be deducted from that refund. Applications fees and second installments are not refundable.

The ASRT does not offer refunds for any RFA that has been reviewed. Refunds are not offered for denied activities. The $5 per-credit fee is nonrefundable. A $45 handling fee will be deducted from refunds issued for an RFA that has been received but is withdrawn by its sponsor before our review. If there is a difference between the requested credit amount and the approved credit amount for a self-learning activity, the difference in the RFA fee will be refunded or additional payment may be needed. Overpayments of $10 or less will not be refunded unless requested. Priority handling, or rush fees, are not refundable.

The ASRT accepts cancellations of event registration if submitted at least 30 days before the first day of the event. Refunds will be issued based on your original method of payment, and a 25% cancellation fee will be deducted. To transfer your event registration to another person, the ASRT must be notified of the transfer request in advance of the event. A $50 transfer fee will apply. To transfer or cancel your registration, send a letter to ASRT Member Services, 15000 Central Ave. SE, Albuquerque, NM 87123-3909 or email [email protected]. Full refunds will be issued if the event is cancelled. The ASRT accepts no responsibility and offers no reimbursement for airfare or other expenses incurred by participants.

Physical products, memberships, RFA fees (prior to review), and event registrations are all eligible for either return or exchange. Online educational products are not eligible for return or exchange. Check the ASRT Refund Page for specific policies related to each type of refund.

Undamaged physical products can be returned within 60 days of purchase.

Damaged items are eligible for return within 60 days, with a shipping receipt.

No. Samples are available for many of our online educational products to help you make an informed purchasing decision. If you do not see a sample available online, please call 800-444-2778 to request a sample before purchasing the product.

We will replace or issue a full refund and cover shipping costs for all damaged items returned with a shipping receipt within 60 days of purchase.

Shipping costs are covered for damaged items, but are not covered on undamaged items. Online products are not subject to shipping charges.

For undamaged or unused items returned within 60 days, we will apply a restocking fee of $5 or 20 percent of the invoice total, whichever is greater.

The ASRT does not accept returns or exchanges of online education products.

Refunds are applied within 30 days.

Refunds are applied based on your method of payment.