Member Services Specialist
Full-Time (Posted 10/31/2024)
Job Description
Do you enjoy working in a high-performing, professional atmosphere? The American Society of Radiologic
Technologists is seeking an experienced customer service professional to join our friendly, dynamic,
nontraditional contact center.
Our member services specialists are at the heart of our nonprofit organization and promote the medical imaging and
radiation therapy profession by interacting with members via phone and email. The successful candidate will be
highly professional, personable, collaborative and service driven.
Responsibilities:
- Thoroughly and efficiently gathers member and customer information to fulfill needs, create records and place
orders while providing information regarding services and benefits.
- Answers member and nonmember incoming inquiries via all communication channels.
- Completes membership, product, conference orders and related data entry as appropriate.
- Participates in member profile management and account management tasks for members.
- Makes outbound calls and emails.
Successful Candidates Meet the Following Criteria:
- High school diploma up to associate degree.
- One to three years of customer service experience, with a passion for resolving customer issues.
- Ability to work effectively in a collaborative, highly professional work and team environment.
- Possess critical, and analytical thinking skills, and problem-solving and time-management skills.
- Demonstrate polished phone etiquette skills.
- Be able to perform basic tasks of the position, including call handling, data entry, responding to member
inquiries via phone and email.
- Demonstrate solid attention to detail and accuracy skills.
- Ability to proactively offer ASRT products based on a caller’s need.
Benefits:
- 100% employer
paid premiums for medical, dental, vision, life insurance, short- and long-term
disability, and identity theft for employees.
- Generous 401(k)
plan with company match.
- Vacation, sick
time and holiday pay.
- Community
outreach paid time off.
- Tuition reimbursement.
- Flexible work style (in office and hybrid).
Who Are We?
At the American Society of Radiologic Technologists, our work makes a
difference. As a national, nonprofit membership association for medical imaging
and radiation therapy professionals, ASRT has positively affected our nearly
157,000 members' lives every day since 1920. We
strive to create a positive work environment that is transparent,
collaborative, highly professional and service driven.
In our state-of-the-art facility, radiologic technologists work side by
side with professionals from niches outside of health care to meet the needs of
our members. We value our employees and look for
opportunities to help them grow. We also provide them with the tools and
resources needed to perform their jobs to meet our high expectations. Our track
record of supporting our many long-term employees is a testament to our
positive working environment.
ASRT is committed to equal opportunity and promotes inclusion by hiring and developing a talented and diverse
workforce. All qualified candidates will receive consideration for employment without regard to race, color,
religion, age, national origin, ancestry, gender identity or expression, sexual orientation, marital status,
disability, protected veteran status or other characteristics protected by law. All newly hired employees are
subject to the E-Verify Employment Eligibility Verification Program.
Candidate agrees to adhere to all ASRT health and safety requirements if hired.